Legal
Refund Policy
When subscription charges can be refunded, how to request one, and what happens after. ProsFair subscriptions are billed through independent payment provider and refunds are returned through the same provider and payment method.
What this policy covers
This policy covers ProsFair subscription fees: the recurring charge for a paid employer or professional plan. It does not cover payments employers and professionals send each other, which move outside ProsFair and are a matter between those parties.
Requesting a refund
Open a support ticket or use the contact page within 14 days of the billing date. Include the account email and the invoice or charge date so the team can locate the payment.
Eligibility
Refunds are considered for the most recent billing period when the paid features were not used, for duplicate charges, and for billing errors. Earlier billing periods are not refundable. Accounts closed for acceptable-use violations are not eligible.
How refunds are paid
Approved refunds are issued to the original payment method through the billing provider that processed the charge. Depending on the provider and your bank, the amount typically appears within 5 to 10 business days. ProsFair cannot send a refund to a different card or account.
Cancelling instead
You can cancel a subscription at any time. Cancellation stops future billing; the current paid period runs to its end date and is not prorated.
Chargebacks
If a charge looks wrong, contact support first so it can be corrected quickly. Filing a chargeback with your bank while a refund is being processed can delay the resolution.
Changes
This policy may be updated as billing options evolve. Refund requests are assessed under the version in effect on the billing date.